Orders, Returns & Exchanges

SHIPPING

All orders will ship within 1-3 business days from when the order is placed from our studio in Jesi (AN), Italy. Every order will be shipped using Poste Italiane express courier service. All orders will be tracked.


INTERNATIONAL SHIPPING

We offer international shipping across the globe, simply enter your destination country during check out. 


RETURN POLICY

Used, opened, and/or final sale items cannot be returned. Unused and unopened products may be returned within 15 days of receipt for a refund, excluding original shipping costs. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. This does not apply to personalized orders. Personalized orders are non-refundable once your order is placed. If you wish to return an item that was gifted to you, please contact hello@goranfactory.com and our customer care team will be happy to help you.


REFUND

Once we receive the returned item(s) the charges, excluding shipping costs, will be credited to the original method of payment in approximately 1-3 business days.