Terms of Service

PRODUCTS

Every product is handmade or printed in limited quantities. Since most of the process are artisanal, each specimen is different. Small imperfections are what make the items unique. Thanks for the support!


METHODS OF PAYMENT

We accept Visa, MasterCard, American Express, and Discover. All payments are handled by PayPal. Only one card may be applied per order. Your card will be charged at the time your order is placed.  All pricing is listed in Euro, including gift cards.


TRANSACTION

We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. 


SALES TAX

We are not required to collect sales tax on any orders outside Italy.


PROMO CODE

Promo codes may be entered during the DISCOUNT CODE step in the checkout process. Simply type or paste your code in the box provided, and then click NEXT. Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes are not valid on sale page items. Promo codes do not apply to gift cards.


GIFT CARDS & DIGITAL GIFT CARDS

Both Gift Cards and Digital Gift Cards are only redeemable on this website (http://goranfactory.bigcartel.com). To redeem your Gift Card, simply type its code in the discount code box at checkout and hit the PLUS (+) button.

The full value of your Gift Card has to be used in one transaction. Any leftover credit will be lost. Since our Gift Cards work like discount codes they won't automatically apply on shipping and won't work if the subtotal of your order is smaller than the value of the card. If you want to use your Gift Card to pay for shipping or have any trouble to redeem it, just write us and we will help you. Gift Cards are not redeemable for cash and can not be returned, refunded, or exchanged. Gift Cards have to be redeemed within 365 days of purchase. The expiration date on the card is written as follow: DD/MM/YYYY (day/month/year). Gift Cards can't be used during sales or with additional discount codes.


OPERATING HOURS

Our amazing team (me and my wife) is busy working hard assembling products, fulfilling orders, brainstorming new product ideas, and answering your questions Monday through Friday from 9am-6pm CEST. We do not ship any orders on Saturdays or Sundays.


HOLIDAYS

GoranFactory shop will be closed on the following days in observance of the holidays: New Year’s Day, Labor Day, Thanksgiving Day, and Christmas Day. Please note, depending on when these holidays fall throughout the year we may be closed additional days other than those listed.